Service Desk Associate

Job Description for Service Desk Associate:

As an important part of our team,Service Desk Associate impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.

We are seeking enthusiastic individuals to join our team as Service Desk Associate, where they can thrive in a high energy environment. Open positions for all shift times, from early morning to late evening, are currently available for immediate hire. Regardless of your background in the restaurant sector, this role is an entry level position that includes paid training for incoming Service Desk Associate. We are committed to ensuring that you are well prepared to progress in your restaurant career alongside us.

Benefits for Service Desk Associate:

• Entry to elective benefits via an insurance exchange, encompassing Medical Pharmacy, Dental, Vision Life Insurance
• Hospital indemnity insurance is a type of coverage that pays a lump sum benefit if you are hospitalized for a covered illness or injury, providing financial assistance to help cover medical expenses and other costs associated with your hospital stay
• Auto and renter’s insurance are types of insurance that protect individuals from financial losses related to their vehicles and rental accommodations
• ID Theft Protection
• OnePass Gym Membership Program provides access to various fitness facilities under one membership
• Participants in the 401(k) plan, along with a Safe Harbor employer match, must be at least 21 years old or older
• Consultation with financial planners regarding budgeting and retirement strategies
• Crewmember Assistance Program
• Education assistance
• Pet Insurance
• Advantages offered to hourly Crew as rewards
• Paid Time Off
• Concluding company events prematurely
• Flexible Scheduling
• Perkspot's discount program provides unique advantages and discounts specifically designed for employees
• It is essential to fulfill the yearly hours mandate

Responsibilities for Service Desk Associate:

The mental and bodily expectations detailed herein are indicative of the criteria that Crewmembers need to satisfy in order to efficiently execute the fundamental duties of this position.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lift and carry, push or pull heavy objects up to 50 pounds
• Kneel, bend, twist or stoop
• Ascend or descend stairs
• Reach and grasp objects (including above head and below waistline)
• Excellent verbal and written communication
• Ability to show up to scheduled shifts on time
• Cleaning tables, floors and other areas of the Restaurant
• Taking orders from Customers and processing payments efficiently
• Follow proper safety procedures when handling and/or preparing food
• Ability to multitask

Requirements for Service Desk Associate:

• To be considered eligible, one needs to have reached the age of 16 or above
• Ensure that all customers receive fast and welcoming support
• Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
• Function effectively under stress and in high-speed environments
• Maintaining a synergy between putting in effort and enjoying oneself is key when immersing in Raising Cane's ethos
• Team player
• Excellent communicator
• Showing joy, respect, and eagerness in interactions with others
• Industrious and observant
• Responsible and dependable
• Authentic and genuine
• Values the importance of performing well