Outdoor Merchandise Associate

Job Summary of Outdoor Merchandise Associate:

Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

Responsibilities of Outdoor Merchandise Associate:

• Champions of exceptional customer service showcase successful approaches that enhance interactions with both internal and external clients
• Supports and embodies a healthy store atmosphere through transparency, ethical behavior, and consideration
• Provides accurate change back to customers and processes transactions in adherence to operating procedures
• Stresses the importance of discussing credit and loyalty programs with customers
• Acts in accordance with the merchandising philosophy by following established procedures and standards
• Correctly follows company procedures and guidelines in preparing merchandise for display and sale
• Begins and participates in store recovery as required throughout the day
• Ensures the adherence to organizational, cleanliness, and recovery standards specific to the sales floor and actively participates in keeping the entire store clean
• Provides and receives continuous praise and supportive critique
• Observes and implements all labor protocols, policies, and legal statutes
• Takes part in efforts to achieve store shrink reduction goals and initiatives
• Participates in promoting safety awareness and maintaining a hazard-free setting
• Performs any other duties as deemed appropriate

Requirements of Outdoor Merchandise Associate:

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong organizational skills with attention to detail
• Capable of handling multiple tasks at one time
• Able to respond appropriately to changes in direction or unexpected situations
• Possesses strong communication skills
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors to accomplish tasks
• Retail customer experience preferred