Customer Service Coordinator

Job Summary of Customer Service Coordinator:

The Customer Service Coordinator job involves providing friendly and efficient customer assistance to our clients. Interactions with customers occur through different channels such as in-person, phone calls, and email, to respond to inquiries, fix problems and provide assistance. The ideal candidate is someone who places the customer at the forefront, has great attention to detail, and excellent communication abilities. The candidate will be responsible for ensuring complete customer satisfaction and providing exceptional customer experiences.

Responsibilities of Customer Service Coordinator:

• Show a friendly welcome to clients and identify the cause of their presence.
• Give customers the chance to try out samples of products or services before making a purchase.
• Accurately informing customers requires staying knowledgeable about product features and company regulations.
• Highlight the unique qualities, features and advantages of a product, which can influence the customer's decision to opt for the upsell offer.
• Handle all financial transactions securely, accurately, and in compliance with established policies and procedures.
• Follow all applicable privacy and data protection regulations.

Qualification of Customer Service Coordinator:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience preferred.
• Basic computer skills and familiarity with POS systems.

Benefits of Customer Service Coordinator:

• Competitive salary with opportunities for advancement.
• Health, dental, and vision insurance.