Customer Solutions Associate

Job Summary of Customer Solutions Associate:

In this position, The Customer Solutions Associate will act as an ambassador for our company, providing congenial and effective customer care. Communication with clients is crucial, involving direct conversations, phone calls, and electronic communication to resolve queries, provide assistance, and solve problems. The preferred candidate should put customers first, pay close attention to details, and have excellent communication proficiencies. You will have the responsibility of ensuring customer satisfaction and delivering customer delight.

Responsibilities of Customer Solutions Associate:

• Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
• Upsell products and services to customers based on their needs and preferences.
• Process customer payments and handle cash transactions securely and accurately.
• Maintain confidentiality of customer information and transactions.

Qualification of Customer Solutions Associate:

• Preferably, the candidate should have worked in customer service before.
• Exhibiting impressive skills in building rapport and effective communication.
• Displaying proficiency in tackling problem-solving responsibilities with a proactive approach to customer issues.
• The ability to efficiently handle multiple responsibilities and adapt well to a fast-paced work culture.
• A basic understanding of computing coupled with experience with POS software is required.

Benefits of Customer Solutions Associate:

• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Employee discounts on products and services.