Customer Care Representative

Job Description for Customer Care Representative:

Customer Care Representative are vital members of our team who have an impact on all aspect of the customer experience. Providing excellent customer service is your top concern, as the name implies. Taking orders at the drive through, putting together orders, delivering food to customers, cleaning the dining area, interacting with customers, and other duties will fall under your purview in this position.

We have job openings for Customer Care Representative who can flourish in a vibrant and fast paced atmosphere. Positions are up for grabs for various shifts, ranging from morning to closing shifts. Be it any time of the day, we have a suitable spot for you. Competitive remuneration and benefits are on offer for all positions. Even if you lack prior experience in the restaurant field, this role is an entry level one with comprehensive training provided to each new Customer Care Representative. We pledge to ready you for the opportunity to advance your career in the restaurant industry with us.

Benefits for Customer Care Representative:

• Availability of voluntary advantages through an insurance portal, such as Medical Pharmacy, Dental, Vision Life Insurance
• Legal insurance is a type of policy that provides coverage for legal expenses, such as attorney fees and court costs, in certain situations like civil lawsuits or legal disputes, offering individuals and families access to legal services at a discounted rate or for no additional cost
• Auto and renter’s insurance are essential for individuals who want to safeguard their vehicles and personal belongings within a rental property
• ID Theft Protection
• Members of the OnePass Gym Membership Program can enjoy a range of gym amenities
• The 401(k) plan, coupled with a Safe Harbor employer match, is aimed at employees who are 21 years of age or older
• Utilizing the services of financial advisors to assist with financial planning and retirement preparations
• Crewmember Assistance Program
• Education assistance
• Pet Insurance
• Incentives available to hourly Crew
• Paid Time Off
• Bringing about an end to business gatherings ahead of the planned time
• Flexible Scheduling
• Employees can access special savings and perks through the Perkspot Discount Program
• Compliance with the yearly hours prerequisite is a must

Responsibilities for Customer Care Representative:

The intellectual and physical criteria articulated below exemplify the standards that Crewmembers are required to achieve in order to competently perform the essential functions of this role.

• Individuals with disabilities may be granted suitable accommodations to assist them in performing key functions.
• Lifting and conveying, thrusting or hauling weighty objects of up to 50 pounds
• Lean down, flex, curve, or hunch your body
• Climb or descend the stairway
• Reach for and securely hold items at varying heights
• Outstanding communication abilities in speech and writing
• Showing up on time for designated work slots is essential
• Ensuring a hygienic environment in the restaurant by cleaning and organizing tables, floors, and other specified areas
• Responsively managing customer requests and swiftly completing payment procedures
• It is important to observe the necessary safety procedures when dealing with food
• Ability to multitask

Requirements for Customer Care Representative:

• Being 16 years or older is a prerequisite for participation
• Offer quick and friendly service to all patrons
• Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
• Excel in high-pressure scenarios and quickly-moving settings
• It is essential to embody Raising Cane's culture by understanding the importance of both hard work and fostering a positive atmosphere
• Team player
• Excellent communicator
• Displaying a cheerful, gracious, and energetic attitude
• Committed and vigilant
• Responsible and dependable
• Authentic and genuine
• Enjoys the feeling of accomplishment when tasks are done correctly