Job Summary of Customer Service Agent:

The Customer Service Agent assumes the task of offering polite and proficient help to our clientele. Their duties involve interacting with customers both face-to-face, through phone calls, and email to resolve queries, attend to requests, and provide necessary assistance. An ideal candidate for this position should have a customer-first mindset, and be meticulous while communicating with the customers.

Responsibilities of Customer Service Agent:

Extend a warm greeting to clients and inquire about the nature of their visit.
Keep customers updated about different products and services through targeted marketing campaigns.
Keeping yourself informed of product features and corporate rules enables you to provide precise information to your customers.
Tailor your offerings to meet the unique requirements of each customer, which includes suggesting complementary or supplementary products/services.
Handle financial transactions with precision and confidentiality to maintain integrity of the payment system.
Ensure that any sensitive customer data is kept private and secure.

Qualification of Customer Service Agent:

Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to customer issues.
Ability to multitask and work in a fast-paced environment.
Previous customer service experience preferred.
Basic computer skills and familiarity with POS systems.

Benefits of Customer Service Agent:

Health, dental, and vision insurance.
Paid time off and holiday pay.
Employee discounts on products and services.

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Customer Service Agent

Location : South Elgin, IL, 60177