Seasonal Merchandise Associate

Job Summary of Seasonal Merchandise Associate:

Expected to deliver exceptional customer satisfaction through effective communication and customer-focused strategies, embodying customer service principles, and upholding a neat and orderly store setting, in addition to complying with operational and security standards.

Responsibilities of Seasonal Merchandise Associate:

• Leaders set the standard for customer experience protocols that benefit interactions with both company employees and external clientele
• Encourages and exemplifies a beneficial store culture founded on integrity, authenticity, and dignity
• Utilizes defined operational guidelines to accurately ring up customer purchases and handle returns
• Emphasizes the benefits of credit and loyalty schemes in customer communications
• Ensures the maintenance of the merchandising philosophy and follows the prescribed procedures and standards
• Correctly manages and preps inventory for placement on the sales floor, in line with the standards and procedures set by the company
• Commences and engages in store recovery as needed during the day
• Maintains the prescribed organizational, cleanliness, and recovery benchmarks for the sales space and engages in ensuring the overall cleanliness of the store
• Provides and embraces regular acknowledgment and supportive feedback
• Adheres to the entirety of labor laws, regulations, and company policies
• Endorses and joins programs targeted at decreasing shrinkage and meeting reduction goals
• Is involved in fostering safety consciousness and maintaining a safe environment
• Undertakes supplementary duties as instructed

Requirements of Seasonal Merchandise Associate:

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong organizational skills with attention to detail
• Capable of handling multiple tasks at one time
• Able to respond appropriately to changes in direction or unexpected situations
• Possesses strong communication skills
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors to accomplish tasks
• Retail customer experience preferred