Customer Service Associate

Job Summary:

The Customer Service Associate will be responsible for providing friendly and efficient customer service to our clients. This role involves interacting with customers in person, over the phone, and via email to address inquiries, resolve issues, and provide assistance. The ideal candidate is customer-focused, detail-oriented, and possesses excellent communication skills.As a Customer Service Associate, you will play a key role in delivering outstanding customer experiences and ensuring customer satisfaction.

Responsibilities:

• Greet customers warmly and ascertain the reason for their visit or inquiry.
• Provide information about products, services, and promotions to customers.
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
• Upsell products and services to customers based on their needs and preferences.
• Process customer payments and handle cash transactions securely and accurately.
• Maintain confidentiality of customer information and transactions.

Qualification:

• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with POS systems.

Benefits:

• Competitive salary with opportunities for advancement.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Employee discounts on products and services.