Utility Merchandise Associate

Job Summary of Utility Merchandise Associate:

Responsible for delivering excellent customer service by actively engaging and assisting customers, embodying customer experience principles, and maintaining a tidy store environment, while following operational, merchandise, and loss prevention protocols.

Responsibilities of Utility Merchandise Associate:

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs during customer interactions
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts ongoing recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintenance of a risk-free environment
• Performs other duties as assigned

Requirements of Utility Merchandise Associate:

• Shows a high level of skill in interacting with patrons and resolving issues promptly
• Adaptable to varying work timetables to meet the needs of the business
• Shows a high level of organizational proficiency with a keen eye for detail
• Adept at handling numerous tasks concurrently
• Capable of skillfully navigating through changes in direction or unexpected scenarios through effective communication capabilities
• Adept at carrying substantial objects with or without the need for adjustments
• Excels in working collaboratively with colleagues and supervisors to accomplish tasks
• Consumers lean towards enjoying a well-crafted retail customer experience