Freight Merchandise Associate

Job Summary of Freight Merchandise Associate:

Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

Responsibilities of Freight Merchandise Associate:

• Innovators in customer experience exemplify best practices for fostering positive interactions with both internal and external customers
• Champions and exhibits a positive store culture that prioritizes integrity, honesty, and respect
• Carries out customer purchase and return transactions following prescribed operational procedures with precision
• Encourages the promotion of credit and loyalty programs as part of customer interactions
• Adheres to the set procedures and standards in accordance with the merchandising philosophy
• Skillfully processes and preps merchandise for display on the sales floor according to company protocols and standards
• Initiates and engages in store recovery as necessary throughout the day
• Maintains the required organizational, cleanliness, and recovery standards for the sales space and contributes to the cleanliness maintenance of the whole store
• Gives and acknowledges regular appreciation and constructive input
• Adheres to labor laws, regulations, and procedural requirements
• Supports and actively engages in store programs designed to reduce shrinkage
• Engages in activities that advocate for safety awareness and the establishment of a safe environment
• Executes supplementary tasks as assigned

Requirements of Freight Merchandise Associate:

• Shows exceptional interpersonal skills in dealing with diverse customer situations
• Capable of changing work hours to align with the needs of the business
• Shows impressive organizational skills paired with a diligent attention to details
• Skilled in managing a variety of tasks concurrently
• Demonstrates the skill to appropriately address changes in direction or unexpected situations along with possessing excellent communication abilities
• Proficient at lifting heavy loads with or without the necessity for reasonable accommodation
• Displays adeptness in working with peers and supervisors to achieve objectives
• Retail customer satisfaction is a key focus for shoppers