Merchandise Floor Associate

Job Summary of Merchandise Floor Associate:

Responsible for promoting a delightful customer experience by actively interacting with customers, embodying customer service values and principles, and ensuring the cleanliness and organization of the store, while following operational and security guidelines.

Responsibilities of Merchandise Floor Associate:

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs during customer interactions
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts ongoing recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintenance of a risk-free environment
• Performs other duties as assigned

Requirements of Merchandise Floor Associate:

• Displays remarkable capabilities in addressing customer needs effectively
• Adaptable to varying work timetables to meet the needs of the business
• Displays impeccable organizational capabilities alongside a sharp focus on details
• Adept at handling numerous tasks concurrently
• Proficient in responding adeptly to changes in direction or unforeseen scenarios while also having strong communication proficiencies
• Proficient in carrying substantial items with or without the requirement for adjustments
• Collaborates proficiently with colleagues and supervisors to fulfill responsibilities
• Consumers tend to favor a superior customer experience in retail settings